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rumina mom and baby

FAQ

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Sizing Questions

How do I choose the correct size?

Please refer to our detailed Sizing Guide for information on how to calculate your correct size.

When should I measure myself, when my breasts are full of milk or after a feeding?

We recommend measuring yourself before nursing when your breasts are the fullest. This will make sure that your tank will not be too constricting when your breasts are engorged.

I’m in between sizes, which size should I purchase?

For the most comfortable fit, we recommend purchasing the next size up if you’re in between sizing. Please refer to our detailed Sizing Guide for information on sizing. We offer 30 days to return or exchange if you find that you’ve purchased the wrong size. (See our Returns & Exchanges for more information).

I’m pregnant. Is it too soon to purchase the Pump&Nurse Tank?

We suggest that you purchase your first Pump&Nurse Tank after you deliver due to the changing band and breast size of a new mother. During the first few weeks postpartum, your cup size generally increases another 1 to 2 sizes from your pregnancy size. At around 6-8 weeks postpartum, your breast and band size should decrease and stabilize.
 

Shipping Questions

What is the USPS shipping cost to a location in the United States?

Shipping and handling fees for the United States and Puerto Rico are as follows:
Number of Tanks Purchased USPS Shipping & Handling Charge
1 to 2 Tanks $ 5.95
3 to 4 Tanks $ 9.95
5 to 10 Tanks $ 14.95
11 to 15 Tanks $ 21.95
16 to 20 Tanks $ 27.95

When will my order go out?

Rumina will ship all orders via USPS from our Central California warehouse. All orders placed by 12 pm PST will ship the same business day, excluding national holidays.

When will my package arrive?

USPS packages will typically arrive within 3 to 4 business days following credit card authorization and verification. Once the package goes out, a purchase confirmation will be emailed to you within 24 hours with a tracking number to ensure your Pump&Nurse Tank arrives as scheduled.

Will I be able to track my package?

Rumina will send you a purchase confirmation with the tracking number by email within 24 hours of your order being shipped.

Shipping Charges for International:

Please contact customer service at 425-466-4408 for international shipping information and charges.

Shipping Disclaimer

Rumina will do its very best to ensure prompt delivery of your order. We are not responsible for delays caused by weather, holidays, incorrect shipping information, carrier delays, etc. Any customs fee and/or import duties incurred on delivery are the sole responsibility of the recipient. Please note that Rumina has no control over these charges nor can we predict what they may be.
 

Returns and Exchanges

What is eligible for return or exchange?

We want you to be completely satisfied with your purchase! You may return or exchange your unwashed, unworn tank(s) within 30 days from the date of purchase, for a full refund minus shipping. Please note that the tank(s) must be unwashed and unworn with attached tags to be eligible for a refund or exchange. If the tank(s) do not meet these requirements the tank(s) will be returned to you without a refund or exchange.

How long do I have to return or exchange my Tank?

Rumina has a 30 day return/exchange policy.

Who pays for return shipping?

The original shipping charge is not refundable. If we made a mistake and didn’t send you your correct order, please let us know as soon as possible. We will send you the correct tank(s) immediately and not charge you for shipping. We also will refund the shipping for returning the incorrect order.

How do I exchange my Tank?

Please reorder the correct size and product online. Your credit card will be billed again. Once we receive the product you are exchanging, we will credit your credit card for the amount of the product minus shipping. Please send the returns via regular US mail and enclose a copy of your order or provide your order number. This will ensure you are credited correctly. Rumina reserves the right to evaluate all returns and exchanges against its return policy before crediting your account.

What about manufacturer’s defects?

We will replace a manufacturer’s defect on any of our products within 30 days of product purchase. Please contact us immediately if you have received a product that got through our inspection. Once we receive the tank from you, we will evaluate for defects and credit you the original cost plus shipping. If we receive a garment that is deemed not to be a manufacturer’s defect, it will be returned “as is” without reimbursement.
 

Product Questions

How do I use my breast pump shield with my Hands-Free Pump&Nurse Tank?

Insert the breast shields and pumping hands-free is easy! Please refer to the How It Works page for a video and written instructions on how to use the Pump&Nurse tank for pumping and nursing your little one.

What is the fiber content of the Pump&Nurse Tank?

90% Cotton and 10% Lycra. Lactation consultants recommend Cotton or a Cotton/Lycra blend because cotton is a breathable fabric, which reduces moisture and heat.

How do I care for my Pump&Nurse Tank?

We recommend that you machine wash cold and tumble dry on low heat. Wash and dry with like colors, reshape, and do not use bleach.
 

Contacting Us

How do I contact customer service?

Please don’t hesitate to contact us with any questions or comments! You can reach us at 425-466-4408 Monday through Friday between the hours of 9:00am to 5:00pm PST. Also, feel free to email us at service@ruminia.com and a representative will get back to you within 1 business day. For a complete list of ways to reach us, please see our Contact Us page.

I’m a retailer. How can I sell the Hands-Free Pump&Nurse Tank in my store?

Thank you for your interest! Please contact our Sales department at retail@rurminaformoms.com or 425-466-4408 for wholesale information.

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